pro88 Casino & Sportsbook FAQ

During registration on pro88, you provide a username, email address, phone number, and password. Your username must be unique and contain letters, numbers, or underscores (minimum 4 characters). Your email is used for account verification and password recovery. Your phone number is used for two-factor authentication (2FA) and account recovery. Your password must be at least 8 characters and include letters, numbers, and symbols. After registration, you must verify your email and phone number before your first deposit. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta follow the same registration flow. We do not share your registration data with third parties outside our payment and compliance partners.

We at pro88 require one government-issued photo ID for KYC verification. Accepted documents include your KTP (Indonesian national ID), passport, or driver's license. Upload a clear photo of the front and back of your ID via your Account Settings > Verification page. We verify most documents within one business day. Your ID must match the name and phone number on your pro88 account. If your ID is expired or unclear, we may request a resubmission. KYC verification is mandatory before your first withdrawal. We store your ID securely and do not share it with third parties outside our compliance partners.

To deposit via local payment, online payment, or e-wallet on pro88, go to your Account > Deposit page and select your payment method. Enter your deposit amount and tap "Continue." You are redirected to the payment app (mobile banking, local payment, or online payment) where you confirm the transaction using your app PIN or biometric authentication. Once confirmed, the funds appear in your pro88 account balance immediately. You can also deposit via e-wallet, mobile banking, local payment (scan-and-pay), or bank virtual accounts (online payment, e-wallet, mobile banking, local payment). Each method processes instantly or within minutes. There are no hidden fees — the amount you enter is the amount credited to your pro88 account. If a deposit fails, check your payment app balance and try again, or contact our support team.

Withdrawal requests on pro88 are reviewed subject to standard verification and bank clearing schedules. After you submit a withdrawal request, our team verifies your account and payment method. Once approved, the funds are sent to your registered bank account or e-wallet (online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). Bank transfers typically clear within one to two business days depending on your bank (mobile banking, local payment, online payment, e-wallet). E-wallet transfers may appear faster. We do not process withdrawals during public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi. If your withdrawal is delayed, contact our support team with your withdrawal request ID and we will investigate.

Before your first session on pro88, read our Terms of Use and Game Rules. Our Terms cover account eligibility, payment policies, and dispute resolution. Our Game Rules explain how each game category works: sportsbook rules cover Liga 1, Piala Indonesia, Premier League, Champions League, MotoGP, and badminton markets; live-dealer rules cover blackjack, roulette, baccarat, and Dragon Tiger; slot rules cover Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; esports rules cover Mobile Legends, Free Fire, and PUBG Mobile markets. Each game has its own odds, payout structure, and settlement rules. If you have questions about a specific game, contact our support team or read the in-app game guide. Our services are available only where local law permits.

Bonus offers on pro88 vary by promotion and are subject to terms and conditions. We at pro88 may offer welcome bonuses to new accounts, seasonal promotions during Liga 1 or Piala Indonesia tournaments, or loyalty rewards to existing players. Each bonus has specific eligibility requirements, wagering conditions, and expiration dates. Bonus terms are displayed in your Account > Promotions page before you claim any offer. We do not offer fixed bonus amounts — all offers are subject to verification and terms apply. If you have questions about a specific bonus, read the full terms or contact our support team. Bonus funds are separate from your cash balance and may have different withdrawal rules.

We at pro88 protect your account data using SSL encryption for all data in transit and at rest. Your login credentials, payment information, and game history are encrypted and stored securely. We do not sell or share your personal data with third parties outside our payment processors and compliance partners. Your data is retained for as long as your account is active and for a period after closure as required by law. You can request a copy of your data or request deletion via your Account Settings > Privacy page. We comply with data protection standards and respond to data requests subject to verification. For detailed information about how we handle your data, read our Privacy Policy.

Our pro88 support team handles English and Indonesian. You can contact us via in-app help, email, or the contact form on our website. We respond during standard business hours, Monday through Friday. For urgent account issues (unauthorized access, payment disputes, or account lockout), contact our support team immediately with your account username and a description of the issue. We do not handle support requests via social media or third-party messaging apps. Response times vary depending on the volume of requests. If you need support in a language other than English or Indonesian, we recommend using a translation tool and contacting us via email with your translated message.